911 Communications and Operations

Program Overview

Our 911 Communications and Operations curriculum, offered in collaboration with Richmond Community College (RCC), equips you with the knowledge and skills needed for service and leadership in emergency communications.

You'll complete 44 hours of general education coursework at JCC and 21 hours of core courses at RCC, leading to an Associate of Applied Science Degree. Except for two face-to-face internship experiences, all courses are available online, providing flexibility to suit your schedule.

What You'll Learn

Throughout the program, you'll delve into various aspects of public safety communication systems, including:

Technical writing
Business math and statistics
Public and interpersonal relations
Local government finance systems
Geographic Information Systems (GIS) basics
Personnel management and supervision
Adaptation to technology within emergency communication organizations

Career Opportunities

Graduates can pursue various roles, including:

Emergency dispatcher
911 telecommunicator
Public safety communications officer
Emergency communications supervisor

These positions are available in settings such as local government emergency communication organizations, county sheriff’s departments, law enforcement, fire and EMS agencies, private communication centers, and emergency management departments. Learn more about a career in this field .