911 Communications and Operations
Program Overview
Prepare for a meaningful career at the center of emergency response. The 911 Communications and Operations program prepares you to handle critical calls, coordinate first responders, and manage technology systems that keep communities safe.
Credential Offered: Degree
What You'll Learn
In this program, you’ll gain the knowledge and hands-on skills to handle real-world emergency communication challenges. You’ll learn how to manage emergency calls, operate public safety systems, and support first responders in fast-paced situations.
Your coursework includes:
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Technical Writing – Learn how to write clear reports, document incidents, and communicate professionally in high-stress environments.
- Public and Interpersonal Relations – Develop the communication skills needed to work with the public, first responders, and other emergency personnel.
- Geographic Information Systems (GIS) Basics – Discover how mapping technology helps locate incidents and improve emergency response times.
- Pre-Arrival Instructions - Recognize cardiac arrest based on caller information. Stay calm and in control during high-stress medical calls, provide step-by-step CPR instructions to untrained callers, and Reassure callers and keep them focused during lifesaving efforts
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Use approved emergency medical dispatch (EMD) protocols
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These courses prepare you to stay calm, think critically, and make informed decisions when every second matters.
How It Works
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The Application Process
Apply NowMost courses are offered online, allowing you to learn at your own pace while balancing work, family, and other responsibilities. The program blends theory with hands-on projects so you graduate with practical, job-ready skills.
The program also includes two in-person internship experiences, where you’ll apply your skills in real-world emergency communication settings.
Start by applying to Johnston Community College (JCC) and completing your first year of coursework.
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Year 1: Complete 44 credit hours of general education courses at JCC to build a strong academic foundation.
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Year 2: Complete 21 credit hours of core coursework at Richmond Community College (RCC).
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Financing Your Education
Paying for CollegeWe encourage all students to apply for financial aid. In addition to federal student aid, you may be eligible for state aid, scholarships, private loans, and more.
Career Opportunities
Charlotte Fournier
Dean, Criminal Justice Programs
Still Have Questions?
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