911 Communications and Operations

Program Overview

Prepare for a meaningful career at the center of emergency response. The 911 Communications and Operations program prepares you to handle critical calls, coordinate first responders, and manage technology systems that keep communities safe.

Credential Offered: Degree

What You'll Learn

In this program, you’ll gain the knowledge and hands-on skills to handle real-world emergency communication challenges. You’ll learn how to manage emergency calls, operate public safety systems, and support first responders in fast-paced situations.

Your coursework includes:

• Technical Writing – Learn how to write clear reports, document incidents, and communicate professionally in high-stress environments.

• Public and Interpersonal Relations – Develop the communication skills needed to work with the public, first responders, and other emergency personnel.
• Geographic Information Systems (GIS) Basics – Discover how mapping technology helps locate incidents and improve emergency response times.
• Pre-Arrival Instructions - Recognize cardiac arrest based on caller information. Stay calm and in control during high-stress medical calls, provide step-by-step CPR instructions to untrained callers, and Reassure callers and keep them focused during lifesaving efforts

• Use approved emergency medical dispatch (EMD) protocols

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These courses prepare you to stay calm, think critically, and make informed decisions when every second matters.

How It Works

Career Opportunities

After graduation, you’ll be ready to enter a rewarding field that plays a vital role in community safety. Your training will prepare you to respond to emergencies, guide callers through critical situations, and support dispatch teams across multiple agencies.

You could pursue careers such as:

• Emergency Dispatcher – Answer and prioritize emergency calls, dispatch first responders, and manage communication during critical incidents.

• 911 Telecommunicator – Serve as the link between the public and emergency services, ensuring accurate and timely responses.

• Public Safety Communications Officer – Operate complex communication systems and coordinate information across multiple agencies.

• Emergency Communications Supervisor – Lead dispatch teams, oversee operations, and ensure quality control in emergency response centers.

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Graduates find opportunities in local and county 911 centers, law enforcement agencies, fire and EMS departments, private communication centers, and emergency management organizations.

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