The Medical Office Administration program at Johnston Community College prepares you to work in the front office of a healthcare setting. You’ll learn how to support doctors, nurses, and patients by keeping offices organized, records accurate, and daily operations running smoothly. This program builds practical skills you can use right away in medical offices, clinics, and other healthcare facilities.
Credentials Offered: Degree and Diploma
Medical terminology and office procedures – Learn common medical words and how healthcare offices work so you can communicate clearly and complete daily tasks with confidence.
Electronic health records management – Practice entering, updating, and protecting patient information using electronic health record (EHR) systems.
Medical billing and coding – Understand how services are coded and billed so healthcare providers are paid correctly.
Insurance processing and healthcare regulations – Learn how to verify insurance, process claims, and follow healthcare rules that protect patients and providers.
Patient scheduling and customer service – Build skills for scheduling appointments, greeting patients, and providing friendly, professional service in a busy office environment.
With training in Medical Office Administration, you can pursue entry-level roles in a variety of healthcare settings, including medical offices, clinics, and hospitals. Common career options include:
Medical Office Assistant – Support daily office operations by answering phones, scheduling appointments, and assisting patients.
Medical Administrative Assistant – Manage records, handle correspondence, and help keep healthcare offices organized and efficient.
Medical Billing and Coding Specialist – Prepare and process insurance claims to ensure healthcare providers are paid accurately and on time.
Patient Services Representative – Serve as a main point of contact for patients, helping with check-in, scheduling, and insurance questions.
Front Office Coordinator – Oversee front-desk activities, maintain patient flow, and support communication between staff and patients.