Virtual Student Services

While the physical campus is open, most employees continue to work on a rotating in-person and remote schedule. To minimize possible transmission of the coronavirus (COVID-19), all student services departments can be accessed virtually and continue to offer their full range of services. We are committed to providing our students the same services via e-mail, phone, chat, or by appointment during regular business hours.

We encourage students and the public to seek our assistance through remote services if possible. To reach a specific department, use the contact list below, or visit us during our virtual assistance hours.

Get Virtual Assistance

For departments without Zoom drop-in hours, please contact via email or phone.

Connect with many of our services through Zoom, by clicking the zoom link under that department. When you select a department, you will be put into a waiting room and a staff member will be with you as soon as possible. You can also connect with departments by calling into a Zoom lobby. Zoom can be used on a computer, tablet, or smartphone or you can call in. Visit zoom.us/resources for more information and help videos.

Connect with the Admissions team to discuss your admission application, verify receipt of transcripts, or troubleshoot concerns about testing or residency. 
Connect with Kendra Arnold to discuss why JCC would be a good fit for you and get personal assistance with completing the application or answers to general questions about college.
  • Email: klarnold@johnstoncc.edu
  • Text: (919) 230-0702

Connect with someone for transcripts, enrollment verification, dropping or adding courses, transfer credit, degree audit, graduation, FERPA/release of student information, and other topics around registering for classes.

Talk to staff members about general financial aid information, how to complete a financial aid application, or get one-on-one help with questions pertaining to your specific need.

Meet with an advisor and get your general advising questions answered! We are available to provide support with academic advising questions and assist with scheduling appointments to meet with an academic advisor. One of our advisors will meet with you individually for approximately 15 minutes. When you arrive in the Zoom session, you will be sent to a “Waiting Room” prior to joining as there may be other students in line. Please be prepared to provide your JCC student ID number at the start of the session.


If you have specific questions and are not enrolled in the Associate in Arts, Associate in Science, or a Pre-Health program, you can find an advisor to contact for your program of study here: Academic Advisors

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Connect with Bruce Pomeroy for help with setting up services related to a documented disability. 

Need assistance with connecting your program of study to a career, finding full-time and part-time employment, internships, resume creation or interview prep, contact us through the “student” and “alumni” links below to schedule a video conferencing appointment through your College Central Network account.

Staff are available to provide support in working through academic, personal, and social issues. One of our trained counselors will meet with you individually for approximately 15 minutes. When you arrive in the Zoom session, you will be sent to a “Waiting Room” prior to joining as there may be other students in line. Please be prepared to provide your JCC student ID number at the start of the session.

Connect with the TRIO team. 

Stay connected online through virtual engagement!  We are standing by and here to help.  Drop in the Zoom Lobby to meet with staff or to make an appointment.

Connect with Derrick Arnold for questions about athletics, student life, or setting up a student club.
  • Email: daarnold@johnstoncc.edu

Need to make a payment or have questions about setting up a payment plan, your student account or receiving a refund?   Need to know how submit a third-party payment or access information for tax purposes?  The Cashier Office can help!

Contact us: