Patient Services Representative Certificate (C25310 C6)

Fall Semester 1

Course	Class Hours	Credits
MED 122 - Medical Terminology II MED 122 - Medical Terminology II This course is the second in a series of medical terminology courses. Topics include medical vocabulary and the terms that relate to the anatomy, physiology, pathological conditions, and treatment of selected systems. Upon completion, students should be able to pronounce, spell, and define medical terms as related to selected body systems and their pathological disorders. Prerequisites: Take MED-121 Class: 3.00 Credits: 3.00	3.00	3.00
OST 286 - Professional Development OST 286 - Professional Development This course covers the personal competencies and qualities needed to project a professional image in the office. Topics include interpersonal skills, health lifestyles, appearance, attitude, personal and professional growth, multicultural awareness, and professional etiquette. Upon completion, students should be able to demonstrate these attributes in the classroom, office, and society. Class: 3.00 Credits: 3.00	3.00	3.00
OST 263 - Healthcare Customer Relations OST 263 - Healthcare Customer Relations This course provides the soft skills necessary for effective communication and maintaining customer satisfaction in healthcare. Emphasis is placed on the importance of positive attitudes, techniques for handling difficult/angry customers, rephrasing blunt communication for better results, and the communication skills required to discuss topics such as insurance and billing issues with the patient and other medical personnel. Upon completion, students should be able to communicate information in a professional manner. Class: 3.00 Credits: 3.00	3.00	3.00
		Total: 9

Spring Semester 1

Course	Class Hours	Credits
MED 121 - Medical Terminology I MED 121 - Medical Terminology I This course introduces prefixes, suffixes, and word roots used in the language of medicine. Topics include medical vocabulary and the terms that relate to the anatomy, physiology, pathological conditions, and treatment of selected systems. Upon completion, students should be able to pronounce, spell, and define medical terms as related to selected body systems and their pathological disorders. Class: 3.00 Credits: 3.00	3.00	3.00
OST 149 - Medical Legal Issues OST 149 - Medical Legal Issues This course introduces the complex legal, moral, and ethical issues involved in providing health-care services. Emphasis is placed on the legal requirements of medical practices; the relationship of physician, patient, and office personnel; professional liabilities; and medical practice liability. Upon completion, students should be able to demonstrate a working knowledge of current medical law and accepted ethical behavior. Class: 3.00 Credits: 3.00	3.00	3.00
OST 148 - Medical Insurance and Billing OST 148 - Medical Insurance and Billing This course introduces fundamentals of medical insurance and billing. Emphasis is placed on the medical billing cycle to include third party payers, coding concepts, and form preparation. Upon completion, students should be able to explain the life cycle of and accurately complete a medical insurance claim. Class: 3.00 Credits: 3.00	3.00	3.00
		Total: 9