JOLT Support Services Quicklinks:

For Students:

Blackboard Learn Help - 24/7 Blackboard Support Center: 1-866-829-9266

  • Search the Knowledge Base for answers to commonly asked questions. Includes helpful information and video tutorials. Note: we are using Blackboard SaaS Release 3900.10.0-rel.29.
  • Connect with a support representative through several options.
    • Call the number above to speak with a technician.
    • Live Chat - this option allows you to get answers quickly.
    • Submit a Ticket.

For WebAdvisor, Email and Blackboard Learn Log-in Issues, see our Student FAQ.
Forgot Your Security Question Answer? Call the JOLT Helpdesk during normal business hours: 919-464-2260, or email jolt@mail.johnstoncc.edu, and a staff member can reset it.

For Faculty & Staff:

Instructional Design - For consulting, training, or instructional design services, call 919-464-2260 to make an appointment.

Blackboard Learn Help - 24/7 Blackboard Support Center: 1-866-829-9266

  • Search the Knowledge Base for answers to commonly asked questions.
  • Connect with a support representative through several options.
    • Call the number above to speak with a technician.
    • Live Chat - this option allows you to get answers quickly.
    • Submit a Ticket.

Lecture Capture Services: Reserve a room on our Library Calendar. Call 919-464-2260 for information and training on our state-of-the-art video capturing system.

Media Services AudioVisual Equipment Help - Call 919-209-2102

Campus Digital Signage (InfoScreens) - Email your requests to mediaservices@mail.johnstoncc.edu

Lightboard Session Requests - visit page