JOLT Support Services Quicklinks:
For Students: 
Blackboard Learn Help - 24/7 Blackboard Support Center: 1-866-829-9266
- Search the Knowledge Base for answers to commonly asked questions. Includes helpful information and video tutorials. Note: we are using Blackboard SaaS Release 3900.10.0-rel.29.
- Connect with a support representative through several options.
- Call the number above to speak with a technician.
- Live Chat - this option allows you to get answers quickly.
- Submit a Ticket.
For Self-Service, Email and Blackboard Learn Log-in Issues, see our Student FAQ.
Forgot Your Security Question Answer or are not receiving at OTP? Call the JOLT Helpdesk during normal business hours: 919-464-2260, or email jolt@mail.johnstoncc.edu, and a staff member can reset it.
For Faculty & Staff:
Instructional Design- For consulting, training, or instructional design services, call 919-209-2102 to make an appointment.
Blackboard Learn Support from JOLT: Training and support regarding Blackboard and other instructional technology tools. For quick questions, call 919-464-2255. For larger issues or projects, submit a KBox ticket.
Blackboard Learn Help - 24/7 Blackboard Support Center: 1-866-829-9266
- Search the Knowledge Base for answers to commonly asked questions.
- Connect with a support representative through several options.
- Call the number above to speak with a technician.
- Live Chat - this option allows you to get answers quickly.
- Submit a Ticket.
Reserve JOLT Space: Reserve a room on our Library Calendar. Call 919-464-2260 for information and training on our state-of-the-art video capturing system.
Campus Digital Signage (InfoScreens) - Submit a KBox ticket directed to Communications.
Lightboard Session Requests - visit page