Getting Started in an Online Course

  1. In order to log in to any JCC Student Online Account including Blackboard, and JCC Student Email, you must have a current PortalGuard username and password. Due to security settings, all users must choose a new password every 90 days. If you are having log in issues, first try to reset your PortalGuard password by following these steps:
    • Visit the Forgot Username page and follow the prompts to receive your username via email.
    • Visit PortalGuard and click Forgot Password to enter your username, confirm your identity with a One Time Passcode, and create your password.
    • If you do not receive the code or the email that the code was delivered to is inaccessible, please contact us at 919-464-2260 or jolt@mail.johnstoncc.edu.
  2. Find your courses in the "My Courses" box on the "My Institution" page. Click the name of your course. If you cannot log in or your course is not there, check your course's start date. The course (and your Blackboard account if you're new) will be made available on the day classes begin.
    • Allow 24 hours from the time of registration to access. If you still don't see your course link after that time, contact the Admissions office at (919) 209-2128.
  3. Explore all of the course menu items within the course. You will find: Syllabus, Instructor contact information, Grades, and more. You will also see a button for an Enrollment Verification Quiz. All online students must complete this short quiz within the first few days of the course to fulfill JCC enrollment verifications. The quiz is only for participation and is not graded.

If you are new to distance education, have never taken a Blackboard Learn course, or need a refresher, begin with our JCC Blackboard Student Orientation.

If you experience technical difficulties, a Blackboard 24/7 Help desk is available. You may submit a trouble ticket, contact by phone, or live chat.