Career Readiness & Pathways

** Per N.C. General Statutes, individuals enrolling in courses offered through the Human Resource Development (HRD) Program may be granted a waiver of registration fees if they meet one of the four following criteria:

  • Are unemployed
  • Have received notification of pending layoff
  • Are working and are eligible for Federal Earned Income Tax Credit (FEIT)
  • Are working and earning wages at or below two hundred percent (200%) of the federal poverty guidelines

Pathways to Careers in the Customer Service Industry

The ability to communicate and adjust to any customer's personality can make you an invaluable employee. This course introduces the many career opportunities available in customer service and covers concepts needed at the entry level: listening techniques, verbal and nonverbal communication. Participants will learn how to identify and resolve customer complaints, handle difficult customers, communicate effectively (verbally and nonverbally), use electronic media in appropriate and professional ways, and contribute to the service culture of an organization. This is a certification class.

** Note: Tuition and fees for HRD classes may be waived for individuals who meet specific criteria. Registration fee for Pathway to Careers in the Customer Service Industry is $125.

This is an online class.

Course ID & Course Code Date Day(s) Time Registration Deadline
69774 / HRD 3004-20P March 3-April 4, 2023 Tuesday & Friday 2:00 pm-4:30 pm February 24, 2023

Enter the Course ID listed for the date you wish to attend. Please fill out all the required information. You should receive an email confirming your registration status within two business days.

For questions related to registering email Brenda Harris.

For questions related to the fee waiver form, please contact the Continuing Education Registrar at

Contact Information

Brenda Harris
Workforce Training Director
Office: WDC 1002A
Phone: (919) 209-2595