Customer Service Classes

** Per N.C. General Statutes, individuals enrolling in courses offered through the Human Resource Development (HRD) Program may be granted a waiver of registration fees if they meet one of the four following criteria:

• Are unemployed
• Have received notification of pending layoff
• Are working and are eligible for Federal Earned Income Tax Credit (FEIT)
• Are working and earning wages at or below two hundred percent (200%) of the federal poverty guidelines

Excellence in Customer Service

The ability to communicate and adjust to any customer's personality can make you an invaluable employee. This course introduces the many career opportunities available in customer service and covers concepts needed at the entry level such as listening techniques, and verbal and nonverbal communication. Participants will learn how to identify and resolve customer complaints, handle difficult customers, communicate effectively (verbally and nonverbally), use electronic media in appropriate and professional ways, and contribute to the service culture of an organization. This is a certification class.

Registration Fee: $125**

** Note: Tuition and fees for HRD classes may be waived for individuals who meet specific criteria.

This is an online class.

Enter the Course ID listed for the date you wish to attend. Please fill out all the required information. You should receive an email confirming your registration status within two business days.

For questions related to registering or upcoming classes email Jackie Seare.

For questions related to the fee waiver form, please contact the Continuing Education Registrar at ceregistrar@johnstoncc.edu.

Contact Information

Brenda Harris
Workforce Training Director
Email: bkharris1@johnstoncc.edu
Office: WDC 1002B
Phone: (919) 209-2595