Income Maintenance Caseworker

Human Services Exploration: DSS Caseworker (Phase 1)

This course covers skills and strategies designed to provide employability skills training for a career in Human Services.

Focus will also include:

  • ACT WorkKeys Assessment to receive the National Career Readiness Certificate (NCRC)
  • Keyboarding
  • Customer Service
  • North Carolina Families Assessing Systems through Technology (NC FAST) terminology and navigation.

This class is the required prerequisite in order to register for the Income Maintenance Caseworker (Phase 2).

** Note: Tuition and fees for HRD classes may be waived for individuals who meet specific criteria. Registration fee for Human Services Exploration: DSS Caseworker (Phase 1) is $130.


Income Maintenance Caseworker - NCFAST (Phase 2)

**Must have completed Human Services Exploration: DSS Caseworker (Phase 1).**

Prerequisite: Students must successfully complete Human Services Exploration: DSS Caseworker (Phase 1), prior to registering for this course.

This course is designed to cover a variety of skills associated with the Income Maintenance Caseworker role to determine service eligibility.

Specific focus will include Proficiency in the utilization of the NCFAST application.

Other topics will include:

  • Skills in communication
  • Interviewing
  • Time management
  • Data gathering and compiling
  • Data analysis

** Note: Tuition and fees for HRD classes may be waived for individuals who meet specific criteria. Registration fee for Income Maintenance Caseworker (Phase 2) is $130.


Unless otherwise noted, classes are held on the main JCC campus, 245 College Road, Smithfield, NC, 27577, in the Wilson Building (C) Room N215, on Monday and Wednesday evenings, from 6:00 pm-9:00 pm.


Contact Information:

Dr. LaShawndra T. White
Director of Workforce Training & Community Programs
(919) 464-2404
ltwhite@johnstoncc.edu