Consolidated Help Desk
As part of JCC's continuous effort to provide a high level of customer service to
its community, it has implemented a better, faster, and smoother support process to
submit and manage requests for services and assistance with general project management.
This system, called the Consolidated Help Desk (CHD), provides a single point of contact for faculty and staff to request services or projects for the majority of the College service areas, such as
- Campus Police and Security
- Information Technology
- Media Services
- Research and Institutional Effectiveness
The Consolidated Help Desk, monitored regularly by JCC's Information Technology Department, improves
campus resource allocation, resolution rates, and interdepartmental communication,
as well as tracking and reporting, while reducing or eliminating duplication of efforts. Processes
inherently become more streamlined, ultimately resulting in better customer service
for our students and community.
Click here to find out more about JCC's Consolidated Help Desk (Note: you will be prompted to login with your O365 login). You may also access the help desk by visiting JCC's internal Faculty & Staff SharePoint site, from the JCC homepage.