Supervision Courses

The Successful New Supervisor Series

New supervisors have unique needs because transitioning into management requires that they master a unique set of skills and competencies in a short amount of time. This 12-hour series of workshops provides new supervisors with the skills necessary to increase their effectiveness quickly. Series topics include: the role of the supervisor, communications (including verbal, written, email and voicemail), performance management, coaching, and compliance/legal issues. Lecture, demonstration, role play and practical applications are the instructional methods used in this course. Classes do not need to be taken in sequence.

Communications Toolbox

How do you communicate with a culturally diverse workforce? Use the communication tools from this course to build relationships and enhance your influence. You will examine communication challenges, (angry E-mails and difficult conversations), Communication strategies for writing E-mails and other correspondence, Conducting conversations by phone, in person and in business meetings. You will also learn how to give positive and corrective feedback.

Course Code: SBC 3601 11P
Dates/Days: April, 15, 2010 (Th)
Course Times: 1:00pm - 4:00pm
Location: Workforce Development Center Discovery Room
Instructor: Michele Langley and Theresa Murphy
Registration Fee: FREE
Book: None

Compliance and Legal Issues in the Workplace

This course will address questions such as: What is compliance? How do new supervisors know if they are out of compliance? What legal issues in the workplace should a supervisor be concerned about? Why is documentation important?

Course Code: SBC 3601 13P
Dates/Days: April, 29, 2010 (Th)
Course Times: 1:00pm - 4:00pm
Location: Workforce Development Center Discovery Room
Instructor: Michele Langley and Theresa Murphy
Registration Fee: FREE
Book: None

Performance Management & Coaching

How do you set performance expectations? How do you measure performance? How do you give corrective feedback to a low performing employee? What steps do you take once you’ve identified a performance problem?   How can you reward employees when there’s no money in the budget?  How can you coach staff and motivate your team? These questions and more will be addressed in this series.

Course Code: SBC 3601 12P
Dates/Days: April, 22, 2010 (Th)
Course Times: 1:00pm - 4:00pm
Location: Workforce Development Center Discovery Room
Instructor: Michele Langley and Theresa Murphy
Registration Fee: FREE
Book: None

The Role of the Supervisor

The role of the 21st century supervisor demands skills in the areas of planning, organizing, staffing, leading, negotiating, coaching, project management, and much, much more. This class will examine all of these roles, including how to avoid making the mistakes that most supervisors make in their new roles.

Course Code: SBC 3601 10P
Dates/Days: April, 08, 2010 (Th)
Course Times: 1:00pm - 4:00pm
Location: Workforce Development Center Discovery Room
Instructor: Michele Langley and Theresa Murphy
Registration Fee: FREE
Book: None

 

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Women In Action Series

BRING YOUR LUNCH and enjoy a series designed for women of all occupations who are seeking to increase their ability to achieve and succeed. This series is designed to give you the tools you need to “get it all done” in today’s hurry-up, produce-more-with-less business environment. You will learn how to minimize high stress levels that leave you irritable and exhausted, how to manage multiple priorities. You’ll discuss women’s health issues and how to maintain a healthy work/life balance for yourself and your family.