Ellucian-GO FAQs

Q. Why am I unable to sign in?
Make sure that you are using your username (not full email) and password. User names do not use the "mail.@johnstoncc.edu" or "johnstoncc.edu" domain name on the end of them; as in "absmith", not "absmith@mail.johnston.edu".
You may need to reset your password if it has expired. Visit the JCC Webadvisor password reset page to change it.

Q. Where are my courses?
When you click on 'Courses' you will see a daily calendar. You must then click 'Full Schedule' in either the top or bottom of the screen. You will see your schedule for the current quarter and have the ability to swipe to the right to see past schedules.

Q. What do I do if the app crashes?
Please check to make sure your device is listed in the supported devices. Forcing the app to close through the task manager on Android devices may result in difficulty launching the app again.

If you encounter this error, go to 'settings' > 'applications' or 'application manager' > click on Ellucian Go > then force stop and clear cache. The Ellucian Go app should now launch again. The recommended closing procedure is to use the back or home button.

Q. When I press the home menu item  (UPPER LEFT), why do I only see a few options?
Your device may not have the most current configuration. Choose the Switch School option, pick any other institution then switch back to JCC. This will reload JCC's configuration to your device.

Q. When I choose my grades options, I only get the message "there are no grades for this term", but I know I have grades..
No grades will not show up before mid-terms.

Q. I know I have the right username and password, why do I get the message "sign in failed"?
Many mobile devices have predictive keyboard options. The keyboard may input a space after your username. Be sure no extra characters are being added to the Username entry.

Q. Why is campus contact information not appearing?
Some items that do not change frequently, like phone numbers, will cache. Depending on your data connection speed, the numbers may take an additional moment or two to load the first time.

Q. I don't think I am seeing all of the event calendars.
Event Calendars have available filters and can be cached. Depending on your data connection speed, the events may take an additional moment or two to re-load.

If you encounter this error, go to 'settings' > 'applications' or 'application manager' > click on Ellucian Go > then force stop and clear cache. The Ellucian Go app should now launch again. The recommended closing procedure is to use the back or home button.