Hospitality Heroes

hospitality heroes

Hospitality Heroes is an online training program for employees in the tourism industry designed by the Johnston County Visitors Bureau.

Hospitality Heroes will unify Johnston County's tourism industry by teaching front line employees about tourism, their local destination and customer service. The online course takes employees through three modules:

What is Tourism, the first module, explains tourism on a national, state and local level. My Local Destination, the second module, explains Johnston County as a destination. License to Serve, the third module, explains how to deal with customers and tips for quality customer service.

Students have one month to complete the course.

Course Objectives

Upon successful completion of this course, the student will be able to: Implement the techniques and strategies to exceed customer expectations; identify customer service touch points and make them a positive experience; create an infectious customer service style and attitude in your workplace; learn to anticipate customer's needs and manage their expectations; understand what tourism is on a national and local level; recognize the main attractions in Johnston County; be familiar with the Johnston County Visitors Bureau and their website as a useful resource when working with visitors

Benefits to your Organization

Increase number of new customers and retain current customers; positively differentiate yourself from your competition; establish an environment of optimum customer service; improve internal and external professional relationships and networks; promote a more positive public image; and provide knowledgeable suggestions and information about Johnston County's things to do, places to stay, dining, entertainment and shopping opportunities.

After course completion, employees will receive a Hospitality Heroes certificate and vouchers to local attractions.

Contact

Pat Killette
Small Business Center Director
(919) 209-2018
pwkillette@johnstoncc.edu

Sarah Campbell
Sports & Leisure Sales Manager
(919) 989-8687