eText FAQs

AA FAQ graphicThese frequently asked questions below contain valuable information with regard to the newly adopted eText program with Cengage Learning, McGraw Hill Publishing, and Norton Publishing.

What is an eText?
An eText is the digital version of a physical textbook. It can include additional educational resources such as workbooks, problem sets, tutorials, video, simulations and interactive software. Digital textbooks have many features that allow you to interact with your course content like never before. Standard features include highlighting, annotation, search functions and multimedia links. All eTexts are loaded and easy to access through our Blackboard Learning Management System.

What are the benefits of using an eText?
The eText gives you access to course materials right away! No waiting for books to come in, long lines or back breaking book bags! The eText is accessible through the Internet so it goes where you go, on whichever device you want. The best part is the price! For example, a new, printed version of the MAT 280 bundle (Book plus online lab) costs approximately $342.00 when purchased through the bookstore. Through the e-Text initiative, you spend $100 for the digital bundle. That's almost a 70% savings! When you pay the eText charge at the time of registration, everything you need to be successful in the course is paid for and available as soon as the course opens.

Where and when do I pay for my eText?
When students pay for courses with an etext, the cost of the digital textbook is added to the tuition & fees. It's automatically billed. You do not have to do anything extra to get your course materials! You will be ready to go with the required materials starting on the first day of class! The tuition, fees and etext charge must be paid at the same time. While there is an opt out policy, you cannot request that until after the class has started (see below for additional information). You will see the etext charge on your bill or receipt. The etext charge must be paid each time a student registers for a class requiring an etext including when a class is repeated.

How do I access this new eText?
When you log into your Blackboard course, everything you need is loaded and ready to use. Make sure that your pop-up blocker is disabled within your browser. You may also add the e-Text to the approved or allowed list within your pop-up blocker application. Complete instructions for accessing your eText will be reviewed on the first day of class.

Which courses use an eText? View the current list of eText courses.

What if I want a physical copy of the textbook?
Most eText publishers give students the option of ordering a very affordable loose leaf copy of the book. The loose leaf copy can be shipped directly to your home! What's great is that the loose leaf copy and the cost of the digital textbook are generally less expensive than physical book! Of course, with most eTexts, you can also print the pages you need!

Is there help available for me so I can get used to eText?
Yes, help is always available! Each faculty member has been trained to help you with the eText component and will provide you with extensive instructions on how to access and use your eText. JOLT, the Jaguar Office of Learning Technologies, has training sessions planned throughout the summer and will also host drop in sessions for students during the first four weeks of classes to troubleshoot any challenges students may face. There will also be an eText Resource Folder in Blackboard with other resources to help you maximize your eText experience! The publishers will also provide additional support through their websites and call center:

Cengage Support website and a toll-free number to call for help: 1-800-842-3636.

McGraw Hill Support website and a toll-free number to call for help: 1-800-331-5094

Norton Publishing Support website

Which Internet browsers work the best with Blackboard and the eText?
We recommend using Mozilla Firefox or Google Chrome; sometimes Internet Explorer presents compatibility issues. There is also an eText resource folder on Blackboard in every course that is available to students and gives detailed information to assist you with accessibility.

What happens if I drop a class?
In the case of an eText course you will have to pay for the materials fee again when you re-register.

Is there an opt out for the eText?
If lower costs, easily accessible course materials and no heavy books to carry are unappealing, a student may opt of purchasing the etext digital course material provided in select JCC classes. Students must inform their instructor of their intent to opt out AND complete the opt out form no later than three (3) calendar days after the start date of the course. Your instructor will provide you a link to the electronic form. When processed, the student is eligible for a 100% refund of the etext. If a student misses the deadline for any reason, the student will not be granted a refund. The VP of Instruction may grant an extension for late enrollment due to special circumstances exclusively caused by JCC.

When can I get my refund?
The Business Office will process all refunds by your chosen refund method. Please go to Refund Selection.com to choose your preferred refund method. All refunds will be processed within 6-8 weeks.

Why did Johnston Community College decide to have an eText program?
Our eText Initiative assists Johnston Community College in transforming a student's educational experience for the digital age while also reducing the ever increasing costs of college textbooks. We believe this is an important step for JCC, and it will ultimately provide you with the best learning materials available.